“All brands associated with The Radiant are officially registered and protected by intellectual property laws. Any use, reproduction, or distribution of brand content on social media or websites without authorization is strictly prohibited. All rights reserved.”

This Privacy Policy outlines how Radiant (referred to as “we”, “us”, or “our”) collects, uses, and discloses your personal data when you interact with our website at theradiantgroup.com.pk (the “Site”) or use our services (collectively referred to as the “Services”). In this context, “you” and “your” refer to the user of the Services, whether you are a customer, a website visitor, or an individual whose data we collect.

Please carefully review this Privacy Policy. By accessing or using any of our Services, you consent to the collection, usage, and disclosure of your data as outlined in this policy. If you do not agree with this Privacy Policy, kindly refrain from using the Services.

Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. The updated policy will be posted on the Site, and the “Last updated” date will be updated accordingly.

How We Collect and Use Your Personal Information
We collect personal information about you from various sources as detailed below. The type of information collected depends on your interaction with the Site and our Services.

Additionally, the information we gather may be used for communication, service improvement, legal compliance, enforcing terms of service, and safeguarding the Services and user rights.

Types of Personal Information We Collect
The personal information we gather depends on your interaction with the Site and the Services. When we refer to “personal information,” we mean data that can identify, describe, or be associated with you. The following sections provide details on the types of personal information we collect.

Information You Provide Directly
Information you submit directly to us via the Services may include:

• Contact Details: Your name, address, phone number, and email.

• Order Information: Your name, billing and shipping addresses, payment confirmation, email address, and phone number.

• Account Information: Your username, password, security questions, and other details used for account security.

• Customer Support Information: Any details you provide when contacting customer support.

You may opt not to provide certain information, but doing so may limit your ability to use certain features of the Services.

Information About Your Usage
We may automatically collect data on your interactions with the Services (“Usage Data”). This can include information such as device details, browser data, network information, IP address, and other interaction details, through cookies, pixels, and similar technologies.

Information From Third Parties
We may receive data about you from third-party vendors or service providers, including:

• Service Support Companies: For example, Shopify helps support our Site and Services.

• Payment Processors: These collect your payment information (e.g., bank account, credit/debit card details) to process orders and transactions.

• Tracking and Analytics Services: These third-party services may track your actions on the Site or interactions with our emails.

Information from third parties will be handled according to this Privacy Policy. See the “Third Party Websites and Links” section for more details.

How We Use Your Personal Information

• Service Delivery: We use your personal data to fulfill orders, process payments, provide customer support, and manage your account.

• Marketing and Advertising: Your data may be used for marketing communications, including promotional emails and targeted ads.

• Security and Fraud Prevention: Personal information helps us detect and address fraudulent activities.

• Customer Communication and Service Enhancement: We use your data to communicate with you and enhance your experience with the Services.

Cookies
We use cookies on our Site to enhance user experience and track interactions with the Services. For details on cookies specific to Shopify, please visit Shopify’s Cookies Policy. You can manage cookie settings through your browser, though disabling them may impact your ability to use certain features.

How We Share Your Personal Information
We may disclose your personal data in the following circumstances:

• Service Providers: To vendors that perform services on our behalf, such as IT support, payment processing, and shipping.

• Business and Marketing Partners: To improve services and advertise to you.

• With Your Consent: For example, when you agree to share data with a third party for shipping or promotional purposes.

• Legal and Business Transactions: In case of a merger, legal obligations, or to protect rights.

Third Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their respective policies when visiting third-party sites.

Children’s Data
We do not knowingly collect data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Data Security and Retention
While we take measures to protect your data, no security system is impenetrable. We recommend using secure methods of communication for sensitive information.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request details on the personal data we hold about you.

• Right to Delete: Ask us to delete your personal data.

• Right to Correct: Request corrections to inaccurate information.

• Right to Portability: Receive a copy of your data for transfer to another entity.

• Restriction of Processing: Limit the way we process your data.

• Withdrawal of Consent: Withdraw consent where applicable.

• Appeal: You have the right to appeal decisions regarding your data requests.

You may manage your communication preferences by unsubscribing from marketing emails or contacting us directly.

Complaints
If you have concerns about how we handle your personal data, please contact us. If you are not satisfied with our response, you may file a complaint with your local data protection authority.

International Data Transfers
Your data may be transferred, processed, and stored outside your home country. If we transfer data from Europe, we will follow appropriate legal mechanisms to ensure adequate protection.

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